Installation difficulty on Mac

AndrewBillings
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Joined: Sat Dec 28, 2019 3:25 am

Installation difficulty on Mac

Postby AndrewBillings » Sat Dec 28, 2019 3:32 am

I am running a Mac on Mojave version 10.14.6. I am having a hard time installing. I have made it as far as being told that the Machine ID is verified and I am prompted to click for my Authorization Key. When I attempt to open the file that is downloaded when clicking the authorization key I am presented with this message and I do not know how to proceed. I could not find anyone in the forums who has had the same issue.
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admin
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Re: Installation difficulty on Mac

Postby admin » Mon Dec 30, 2019 5:27 am

AndrewBillings wrote:I am running a Mac on Mojave version 10.14.6. I am having a hard time installing. I have made it as far as being told that the Machine ID is verified and I am prompted to click for my Authorization Key. When I attempt to open the file that is downloaded when clicking the authorization key I am presented with this message and I do not know how to proceed. I could not find anyone in the forums who has had the same issue.


Hi, Could you kindly send a screenshot to us, via email, please refer below address:
support@threebodytech.com
Zombie
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Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Mon May 25, 2020 12:54 am

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........
Screen Shot 2020-05-19 at 2.58.12 AM.png
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admin
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Re: Installation difficulty on Mac

Postby admin » Mon May 25, 2020 3:28 am

Zombie wrote:I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png



Hi,This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.
Zombie
Posts: 7
Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Tue May 26, 2020 7:43 am

admin wrote:
Zombie wrote:I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png



Hi,This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.


May I ask for a video Showing these instructions put into action please?
Zombie
Posts: 7
Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Sun May 31, 2020 5:02 am

admin wrote:
Zombie wrote:I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png



Hi,This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.


I've attempted to look for these places and most of them never appeared
Zombie
Posts: 7
Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Tue Jun 02, 2020 4:30 am

This was all that's there....
Screen Shot 2020-06-02 at 12.28.25 AM.png
No library folder after, "(your Name)."
Screen Shot 2020-06-02 at 12.28.25 AM.png (330.21 KiB) Viewed 277 times
Zombie
Posts: 7
Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Wed Jun 10, 2020 7:12 am

I tried to install after what you said to do and this happened.....
Attachments
Screen Shot 2020-06-10 at 3.01.52 AM.png
Screen Shot 2020-06-10 at 3.01.52 AM.png (672.87 KiB) Viewed 205 times
Zombie
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Joined: Sun May 24, 2020 9:59 pm

Re: Installation difficulty on Mac

Postby Zombie » Wed Jun 10, 2020 7:13 am

I looked for the "ThreeBodyTech" folder as well and........
Attachments
Screen Shot 2020-06-10 at 3.02.36 AM.png
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admin
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Re: Installation difficulty on Mac

Postby admin » Thu Jul 09, 2020 9:01 am

Zombie wrote:
admin wrote:
Zombie wrote:I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png



Hi,This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.


I've attempted to look for these places and most of them never appeared

The Library path in your home folder is hidden. You need to press meta+shift+G to pop up "Go To" dialog, then type in that path manually.

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