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Re: Can not find one or more sample files

Posted: Tue May 26, 2020 12:06 am
by mamina
Hi!

I'm facing the same issue on macOS Catalina 10.15.4.
I managed installing the Heavier7Strings app but the popup message is shown when I activated my license (screenshot attached).

After reading this forum post, I downloaded the sample library from https://www.dropbox.com/s/n72rn48fr58vc ... r.zip?dl=0. However I got another error "You cannot open the application: Heavier7StringsSamples-1.1.1-osx-installer".

I wonder if this installer is incompatible with Catalina... Any advice is appreciated. Thank you.

Re: Can not find one or more sample files

Posted: Tue May 26, 2020 10:45 am
by admin
mamina wrote:Hi!

I'm facing the same issue on macOS Catalina 10.15.4.
I managed installing the Heavier7Strings app but the popup message is shown when I activated my license (screenshot attached).

After reading this forum post, I downloaded the sample library from https://www.dropbox.com/s/n72rn48fr58vc ... r.zip?dl=0. However I got another error "You cannot open the application: Heavier7StringsSamples-1.1.1-osx-installer".

I wonder if this installer is incompatible with Catalina... Any advice is appreciated. Thank you.



Hi,

Please kindly try to manually create the directory by following instructions, then reinstall the sample file and try registration again.

1: open a Finder window.
2: open "go to directory" by command+shift+G.
3: visit user library directory at: "/Users/(your user name)/Library".
4: in this directory, create "ThreeBodyTech" folder.

Re: Can not find one or more sample files

Posted: Tue May 26, 2020 11:11 am
by mamina
Hi team,

Thank you the issue has been resolved.
I copied the "ThreeBodyTech" folder from the Mac I was previously using and put that under /Users/<myusername>/Library/Audio/Presets on my new Mac.
Thank you for your kind support anyways!

Re: Can not find one or more sample files

Posted: Thu May 28, 2020 6:03 am
by Zombie
May show a video of you doing this so that I know EXACTLY where to go and apply the instructions because some of these were not on my laptop as I search where you told me to look and what to copy.