Account and HS7 problems

DAZZYB
Posts: 4
Joined: Tue Dec 19, 2017 10:00 am

Account and HS7 problems

Postby DAZZYB » Fri Jan 29, 2021 3:23 pm

Although I can login to the forum, all of a sudden my username or email address are not recognized when logging into my account.
I need to do this because I need to do a reinstall of HS7 after 3 years because the samples have corrupted and gone crazy.
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Tremendouz
Posts: 17
Joined: Wed Jul 19, 2017 3:53 am

Re: Account and HS7 problems

Postby Tremendouz » Fri Jan 29, 2021 11:57 pm

Are you trying to log in to your user account using the password of your forum account? According to this post https://forums.threebodytech.com/viewtopic.php?f=1&t=1036 you have to make a new account for the user account system, NOT use your forum account.

After that, go find your H7S serial number from the email you received 3 years ago, and use the "bind serial number" option at the top of the page after logging in to the user account. I was able to add my H7S serial number this way and now I can download the program installer and sample installer.

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