BUG: Plugin GUI freezes DAW when minimized on my 2nd display (FL Studio 21)

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Raapha
Posts: 3
Joined: Fri May 26, 2023 12:06 am

BUG: Plugin GUI freezes DAW when minimized on my 2nd display (FL Studio 21)

Postby Raapha » Fri May 26, 2023 2:18 pm

Hi! :)

I've been a happy Kirchhoff EQ user for a while now and still is.
While there's been a few quirks since I got my hands on it, some of them got addressed while one still persists.

Kirchhoff EQ's GUI tends to glitch out. If I minimize it while dragged out above halfway or entirely to the right side of the primary display that links to my 2nd display, it will freeze the DAW when I try to minimize or close it. :(

If i minimize it and open/close it within the boundaries of my primary display (as in, all Kirchhoff EQ Gui's pixels is visible, not hidden outside boundaries of the primary display),
it works fine.

If i disable the 2nd display, Kirchhoff EQ works fine and doesn't glitch out after being minimized and opened while out of boundaries of the right side, or any side of primary display.

Kirchhoff EQ does not glitch if I minimize and open inside boundaries of the main display, while the 2nd display is active.

Kirchhoff EQ is the only plugin that've done this to me out of all plugins I have. I can't even save my work when this happens. :cry:

I'm running on a Windows 10 Pro 64-bit system
AMD Ryzen 5 5600X CPU
NVIDIA GeForce RTX 2060 SUPER
16GB Dual-Channel DDR4 by Corsair

And 2 screens connected:
1. BenQ XL2420T (1920x1080@120Hz)
2. BenQ GW2450H (1920x1080@60Hz)


Have you gotten similar reports about this? Is there anything I can do to help addressing this issue?

My grammar may not be perfect. I'll do my best to address anything that seems unclear.

*I've also tested with 60hz on both displays, problem still occurs.
*See the attachments below

Sincerely,
A Kirchhoff EQ fan.
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admin
Site Admin
Posts: 246
Joined: Thu Jul 21, 2016 8:59 am

Re: BUG: Plugin GUI freezes DAW when minimized on my 2nd display (FL Studio 21)

Postby admin » Tue May 30, 2023 10:35 am

Raapha wrote:Hi! :)

I've been a happy Kirchhoff EQ user for a while now and still is.
While there's been a few quirks since I got my hands on it, some of them got addressed while one still persists.

Kirchhoff EQ's GUI tends to glitch out. If I minimize it while dragged out above halfway or entirely to the right side of the primary display that links to my 2nd display, it will freeze the DAW when I try to minimize or close it. :(

If i minimize it and open/close it within the boundaries of my primary display (as in, all Kirchhoff EQ Gui's pixels is visible, not hidden outside boundaries of the primary display),
it works fine.

If i disable the 2nd display, Kirchhoff EQ works fine and doesn't glitch out after being minimized and opened while out of boundaries of the right side, or any side of primary display.

Kirchhoff EQ does not glitch if I minimize and open inside boundaries of the main display, while the 2nd display is active.

Kirchhoff EQ is the only plugin that've done this to me out of all plugins I have. I can't even save my work when this happens. :cry:

I'm running on a Windows 10 Pro 64-bit system
AMD Ryzen 5 5600X CPU
NVIDIA GeForce RTX 2060 SUPER
16GB Dual-Channel DDR4 by Corsair

And 2 screens connected:
1. BenQ XL2420T (1920x1080@120Hz)
2. BenQ GW2450H (1920x1080@60Hz)


Have you gotten similar reports about this? Is there anything I can do to help addressing this issue?

My grammar may not be perfect. I'll do my best to address anything that seems unclear.

*I've also tested with 60hz on both displays, problem still occurs.
*See the attachments below

Sincerely,
A Kirchhoff EQ fan.


Hello Raapha,

Thank you so much for supporting Kirchhoff-EQ, and sending this report to us!

We tested Kirchhoff in latest FL Studio on our PC with multiple screens, but could not reproduce this issue.
Is it possible that you can also record a video so that we can directly know what specific operation leads to the crash?
Your description is very detailed and easy to understand but we would like to know whether we were operating completely the same as you.

Although we were not able to reproduce the crash, it looks like a OpenGL conflict with the GPU driver.
Please try updating your GPU driver to the latest version.

You can also reach out to us with the video via email. Our support email: support@threebodytech.com
Thanks again for your time and we look forward to helping you enjoy Kirchhoff-EQ!

Best regards,
Three-Body Tech Team
User avatar
Raapha
Posts: 3
Joined: Fri May 26, 2023 12:06 am

Re: BUG: Plugin GUI freezes DAW when minimized on my 2nd display (FL Studio 21)

Postby Raapha » Tue May 30, 2023 2:19 pm

admin wrote:
Hello Raapha,

Thank you so much for supporting Kirchhoff-EQ, and sending this report to us!

We tested Kirchhoff in latest FL Studio on our PC with multiple screens, but could not reproduce this issue.
Is it possible that you can also record a video so that we can directly know what specific operation leads to the crash?
Your description is very detailed and easy to understand but we would like to know whether we were operating completely the same as you.

Although we were not able to reproduce the crash, it looks like a OpenGL conflict with the GPU driver.
Please try updating your GPU driver to the latest version.

You can also reach out to us with the video via email. Our support email: support@threebodytech.com
Thanks again for your time and we look forward to helping you enjoy Kirchhoff-EQ!

Best regards,
Three-Body Tech Team


Thank you for the response! I've sent a mail. :)

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