Installation difficulty on Mac

[AndrewBillings]

I am running a Mac on Mojave version 10.14.6. I am having a hard time installing. I have made it as far as being told that the Machine ID is verified and I am prompted to click for my Authorization Key. When I attempt to open the file that is downloaded when clicking the authorization key I am presented with this message and I do not know how to proceed. I could not find anyone in the forums who has had the same issue.

[admin]

I am running a Mac on Mojave version 10.14.6. I am having a hard time installing. I have made it as far as being told that the Machine ID is verified and I am prompted to click for my Authorization Key. When I attempt to open the file that is downloaded when clicking the authorization key I am presented with this message and I do not know how to proceed. I could not find anyone in the forums who has had the same issue.

Hi, Could you kindly send a screenshot to us, via email, please refer below address:
support@threebodytech.com

[Zombie]

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........

Screen Shot 2020-05-19 at 2.58.12 AM.png

[admin]

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png

Hi，This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.

[Zombie]

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png

Hi，This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.

May I ask for a video Showing these instructions put into action please?

[Zombie]

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png

Hi，This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.

I've attempted to look for these places and most of them never appeared

[Zombie]

This was all that's there....

No library folder after, "(your Name)."

Screen Shot 2020-06-02 at 12.28.25 AM.png (330.21 KiB) Viewed 19619 times

[Zombie]

I tried to install after what you said to do and this happened.....

[Zombie]

I looked for the "ThreeBodyTech" folder as well and........

[admin]

I've been using macOS Sierra (version 10.12.6) for more than some years, I purchased your heavier 7 strings products months ago. When I installed it I got the defaults places on where to stash the samples and the product itself. I went to GarageBand to activate this and put the serial number in and everything went smooth except one thing. It said it needed the samples. So I looked and search for where they'd regularly would be found andthey were easily located. but the "Backup rollback directory" was said to be...........Screen Shot 2020-05-19 at 2.58.12 AM.png

Hi，This is caused by GarageBand using sandbox that prevents us visiting our configuration directory.

Please copy "presets", "effect_presets" and "loops" directories, from "/Users/(your name)/Library/ThreeBodyTech/Heavier7Strings" to "/Users/(your name)/Library/Containers/com.apple.garageband10/Data/Library/ThreeBodyTech/Heavier7Strings".

This should work, let us know if you succeed.

I've attempted to look for these places and most of them never appeared

The Library path in your home folder is hidden. You need to press meta+shift+G to pop up "Go To" dialog, then type in that path manually.