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Demo error loading any effect

Posted: Sat Dec 09, 2017 9:46 pm
by Alfiere
Hi, I downloaded the demo version, hoping to check the software during holidays and chatch the 20% offer...

donwloaded and installed flawlessy, and after loading the samples the software (stand alone) works, the clean tone without effects plays.

When I try to load a preset OR, when i load a single AMP from the list the application crashes and windows tells of a problem that force the crash of the app.
the only refer is about three files in Temp folder:
\AppData\Local\Temp\WERE1B7.tmp.WERInternalMetadata.xml
l\AppData\Local\Temp\WERED6B.tmp.appcompat.txt
\AppData\Local\Temp\WERED7C.tmp.mdmp

This appens with the 64 and 32 bit version of the software, both standalone and in a DAW (which causes the Daw to freeze).
here the XML file text:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x1): Windows 7 Ultimate</Product>
<Edition>Ultimate</Edition>
<BuildString>7601.23418.amd64fre.win7sp1_ldr.160408-2045</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1040</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>Heavier7Strings(32).exe</Parameter0>
<Parameter1>0.0.0.0</Parameter1>
<Parameter2>59fac68e</Parameter2>
<Parameter3>Heavier7Strings(32).exe</Parameter3>
<Parameter4>0.0.0.0</Parameter4>
<Parameter5>59fac68e</Parameter5>
<Parameter6>c000001d</Parameter6>
<Parameter7>0009e764</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
<Parameter2>1040</Parameter2>
<Parameter22>0a9e</Parameter22>
<Parameter23>0a9e372d3b4ad19135b953a78882e789</Parameter23>
<Parameter24>0a9e</Parameter24>
<Parameter25>0a9e372d3b4ad19135b953a78882e789</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID>EDD9C78D-24FC-4AA2-951C-ACF016ECA71B</MID>
<SystemManufacturer>HP-Pavilion</SystemManufacturer>
<SystemProductName>KN444AA-ABZ m9242.it</SystemProductName>
<BIOSVersion>5.21</BIOSVersion>
</SystemInformation>
</WERReportMetadata>

Any suggeestion? I'm I missing or making any mistake?
Thanks in advance for the Help.

Dan

Re: Demo error loading any effect

Posted: Sun Dec 10, 2017 1:18 pm
by Alfiere
update: trying to install DEMO version on a Macbook (10.10.5 Yosemite).
The Software installer works. The Samples Installer stuck on "verifing"...

Re: Demo error loading any effect

Posted: Mon Dec 11, 2017 5:18 am
by jiandingzhe
Hi!

This is a known issue: the AMP module of effect rack uses a SSE 4.2 instruction, which does not exist in old CPU. This instruction set is firstly induced in late 2008.

We have noticed that many audio composers use a specific old Mac Pro that does not have this instruction, so we decided to remove the usage of this instruction. The update of our software will be released within one or two weeks.

Re: Demo error loading any effect

Posted: Mon Dec 11, 2017 9:17 am
by Alfiere
Hi, thanks a lot for the answer, I understand the problem now.
I hope it will be released before the end of the year! I really appreciate to "abuse" the christmas offer!

By the way, will this will be included also in the PC version?

Re: Demo error loading any effect

Posted: Tue Dec 12, 2017 2:48 am
by jiandingzhe
Alfiere wrote:Hi, thanks a lot for the answer, I understand the problem now.
I hope it will be released before the end of the year! I really appreciate to "abuse" the christmas offer!

By the way, will this will be included also in the PC version?


Yes, the PC version would also get this update.

Re: Demo error loading any effect

Posted: Tue Dec 12, 2017 4:15 pm
by rosesbyrosex
jiandingzhe wrote:Hi!

This is a known issue: the AMP module of effect rack uses a SSE 4.2 instruction, which does not exist in old CPU. This instruction set is firstly induced in late 2008.

We have noticed that many audio composers use a specific old Mac Pro that does not have this instruction, so we decided to remove the usage of this instruction. The update of our software will be released within one or two weeks.


Here are some users with SSE 4.2 and newer computers, so why to remove it ? can't you add SSE3 or SSE2 instruccions along to SSE4 ? i mean, you already coded SSE4 to get the best perfomance right?.

Re: Demo error loading any effect

Posted: Wed Dec 13, 2017 2:41 am
by jiandingzhe
rosesbyrosex wrote:
jiandingzhe wrote:Hi!

This is a known issue: the AMP module of effect rack uses a SSE 4.2 instruction, which does not exist in old CPU. This instruction set is firstly induced in late 2008.

We have noticed that many audio composers use a specific old Mac Pro that does not have this instruction, so we decided to remove the usage of this instruction. The update of our software will be released within one or two weeks.


Here are some users with SSE 4.2 and newer computers, so why to remove it ? can't you add SSE3 or SSE2 instruccions along to SSE4 ? i mean, you already coded SSE4 to get the best perfomance right?.


The previous reply might cause some misunderstading so let me explain again. Our engine will swich between SSE 3 and 4, if yours support 4 then it will use 4, if not it will use 3. There's some problem in the code of GUI and the ones don't require using SSE, so get rid of SSE 4 on these parts will not affect efficiency. We do care about sound efficiency so no worries about that. Hope this clarify things.

Re: Demo error loading any effect

Posted: Wed Dec 13, 2017 2:50 pm
by rosesbyrosex
jiandingzhe wrote:Our engine will swich between SSE 3 and 4, if yours support 4 then it will use 4, if not it will use 3. There's some problem in the code of GUI and the ones don't require using SSE, so get rid of SSE 4 on these parts will not affect efficiency. We do care about sound efficiency so no worries about that. Hope this clarify things.


Glad to know that, hope the update to come soon

Re: Demo error loading any effect

Posted: Wed Dec 20, 2017 12:32 pm
by jiandingzhe
Now we have released version 1.1.3, which can work in a Mac Pro MA356 that is release before 2008.