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demo 1.2.1 program can not install. just do nothing

Posted: Thu May 10, 2018 3:08 pm
by acdc2000
older demo can install, but download the demo program for 1.2.1 do nothing. when click the exe, the wait pointer come for 2 sec and never the go to admin requester for install. the demo nmae is en_us. maybe it work not in germany ? i have win 10 64 1803 .i download the retail program version too, this can too not install

or what can be problem ?

Re: demo 1.2.1 program can not install. just do nothing

Posted: Mon May 14, 2018 6:07 am
by jiandingzhe
We never got this issue reported before, so we don't have enough experience to solve it in a straight way.

You may try to directly give the installer Administrator privilege, by right click on the installer file icon and select "Run as administrator".

In addition, if the intaller window still won't show, could you have a look on the Task Manager and tell us whether it is still alive as a progress?

Re: demo 1.2.1 program can not install. just do nothing

Posted: Wed May 16, 2018 6:08 pm
by acdc2000
On my windows install the windows defender smartscreen warning do not open. I have warn enabled. normally the message in screenshot(english so you can read) should come.maybe a bug in 1803 windows.. I disable the warning message in windows defender and i can install it
Windows10-SmartScreenBlocked1.png
Windows10-SmartScreenBlocked1.png (42.71 KiB) Viewed 290 times

Re: demo 1.2.1 program can not install. just do nothing

Posted: Fri May 18, 2018 7:53 am
by admin
acdc2000 wrote:On my windows install the windows defender smartscreen warning do not open. I have warn enabled. normally the message in screenshot(english so you can read) should come.maybe a bug in 1803 windows.. I disable the warning message in windows defender and i can install itWindows10-SmartScreenBlocked1.png


Great. We hope you enjoy it and let us know if you have any further questions.
We're always here to help. ;)