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Cannot install

Posted: Tue Dec 19, 2017 10:15 am
by DAZZYB
Just bought this last night. Big problems installing this morning on Mac El Capitan.
The smaller installer installed ok. Shows as Heavier7Stringbin app in Applications.

The samples installer just hanged on Gatekeeper's Verifying. I left it for over an hour although apps from anywhere are allowed.

Tried running Installer.app from Core Services to bypass it, but the Heavier Samples Installer is greyed out. It did show Install in Progress in Core Services, but surely it does not take this long to install 6gb of samples ?

I've now disabled Gatekeeper completely in Terminal and double clicked the samples installer again. Back to verifying as before though, even with Gatekeeper disabled. I'll leave it all day to see what happens.

Out of curiousity, I opened the installed HeavierStrings app, but it wouldn't open.

Never had a problem installing anything before even with large samples.

Any suggestions please ?

Re: Cannot install

Posted: Tue Dec 19, 2017 11:06 am
by DAZZYB
Update.
I've now managed to bypass Gatekeeper and have the samples (1.1.1) installed.

However, I have this Heavier7Stringsbin file in Applications which crashes when I open as standalone. It shows in Logic X, but also crashes Logic when I open it in Instruments.
This is the 1.1.2 installer from your own site.

I've uninstalled and reinstalled a few times and re-downloaded the zip as well.

Cannot get this thing working ! Please help.

Re: Cannot install

Posted: Tue Dec 19, 2017 11:18 am
by jiandingzhe
Hi!

Please tell us the Mac model you are using (the type of hardware machine, not the OS X version), and approx time you bought the machine.

We have known that Heavier7Strings won't work in some legacy Mac machines, as we used some new CPU instructions and too-old CPUs don't have them. We are going to release a new update today or tomorrow, which removed new instruction usage and would be usable in legacy Mac machines.

Re: Cannot install

Posted: Tue Dec 19, 2017 2:08 pm
by DAZZYB
Solved.
As I have a Legacy machine, Support have provided me with a different installer. This could be useful for those with Macs from 2009.

All working fine now.

Thanks.

Re: Cannot install

Posted: Fri Dec 29, 2017 5:41 pm
by Benfish1999
I too am having the same problem. All I get is verifying heavier7stringssamples and the installer just locks. any ideas? I have a late 2012 2.6ghz i7

Re: Cannot install

Posted: Tue Jan 02, 2018 3:57 am
by jiandingzhe
Benfish1999 wrote:I too am having the same problem. All I get is verifying heavier7stringssamples and the installer just locks. any ideas? I have a late 2012 2.6ghz i7

Hi!

This is probably caused by large file size of the Mac samples installer, which stucks the verifier. You can use the Windows installer that contain raw sample files:

1: unzip the file. It will release a folder containing the sample files.
2: copy the sample files to the place you like.
3: run Heavier7Strings, either plugin or stand-alone app. It will popup a window that wants the sample file location. Give it with the place you put the sample files, and Heavier7Strings should run normally.