Cannot install

DAZZYB
Posts: 3
Joined: Tue Dec 19, 2017 10:00 am

Cannot install

Postby DAZZYB » Tue Dec 19, 2017 10:15 am

Just bought this last night. Big problems installing this morning on Mac El Capitan.
The smaller installer installed ok. Shows as Heavier7Stringbin app in Applications.

The samples installer just hanged on Gatekeeper's Verifying. I left it for over an hour although apps from anywhere are allowed.

Tried running Installer.app from Core Services to bypass it, but the Heavier Samples Installer is greyed out. It did show Install in Progress in Core Services, but surely it does not take this long to install 6gb of samples ?

I've now disabled Gatekeeper completely in Terminal and double clicked the samples installer again. Back to verifying as before though, even with Gatekeeper disabled. I'll leave it all day to see what happens.

Out of curiousity, I opened the installed HeavierStrings app, but it wouldn't open.

Never had a problem installing anything before even with large samples.

Any suggestions please ?
DAZZYB
Posts: 3
Joined: Tue Dec 19, 2017 10:00 am

Re: Cannot install

Postby DAZZYB » Tue Dec 19, 2017 11:06 am

Update.
I've now managed to bypass Gatekeeper and have the samples (1.1.1) installed.

However, I have this Heavier7Stringsbin file in Applications which crashes when I open as standalone. It shows in Logic X, but also crashes Logic when I open it in Instruments.
This is the 1.1.2 installer from your own site.

I've uninstalled and reinstalled a few times and re-downloaded the zip as well.

Cannot get this thing working ! Please help.
jiandingzhe
Posts: 65
Joined: Thu Jul 21, 2016 9:28 am

Re: Cannot install

Postby jiandingzhe » Tue Dec 19, 2017 11:18 am

Hi!

Please tell us the Mac model you are using (the type of hardware machine, not the OS X version), and approx time you bought the machine.

We have known that Heavier7Strings won't work in some legacy Mac machines, as we used some new CPU instructions and too-old CPUs don't have them. We are going to release a new update today or tomorrow, which removed new instruction usage and would be usable in legacy Mac machines.
DAZZYB
Posts: 3
Joined: Tue Dec 19, 2017 10:00 am

Re: Cannot install

Postby DAZZYB » Tue Dec 19, 2017 2:08 pm

Solved.
As I have a Legacy machine, Support have provided me with a different installer. This could be useful for those with Macs from 2009.

All working fine now.

Thanks.
Benfish1999
Posts: 2
Joined: Fri Dec 29, 2017 11:07 am

Re: Cannot install

Postby Benfish1999 » Fri Dec 29, 2017 5:41 pm

I too am having the same problem. All I get is verifying heavier7stringssamples and the installer just locks. any ideas? I have a late 2012 2.6ghz i7
jiandingzhe
Posts: 65
Joined: Thu Jul 21, 2016 9:28 am

Re: Cannot install

Postby jiandingzhe » Tue Jan 02, 2018 3:57 am

Benfish1999 wrote:I too am having the same problem. All I get is verifying heavier7stringssamples and the installer just locks. any ideas? I have a late 2012 2.6ghz i7

Hi!

This is probably caused by large file size of the Mac samples installer, which stucks the verifier. You can use the Windows installer that contain raw sample files:

1: unzip the file. It will release a folder containing the sample files.
2: copy the sample files to the place you like.
3: run Heavier7Strings, either plugin or stand-alone app. It will popup a window that wants the sample file location. Give it with the place you put the sample files, and Heavier7Strings should run normally.

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